RETURN POLICY DURING COVID19
Till the Covid19 conditions persist in India, we will accept orders only on non-returnable basis. That’s why we advise you to be very selective about product, size and colours. Once the situation is normal after COVID19, we shall start bra category under returnable basis as mention below.
In the rare event that you are not fully satisfied with what you ordered or certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order, just return it to us.
The return process of the product can be restricted depending on the nature and category of the product.
Conditions for Return:
- You can request refund for bra as per the maximum time limit mentioned in product page.
- Products/Items must be UNUSED.
- Products should be returned in their original packaging along with the original price tags, labels and invoices.
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
How to return?
Go to My Account section on the website.
Click the last option Login. Now you should see a screen Login with OTP. Enter your mobile number there (use the number with which you are already registered on our website). You will get an SMS with OTP. Enter the OTP and now the system will take you to my account section.
By default you would be in My Orders section. You will see all your orders, status, order total, order date, return etc. Click on Return. System will take you return window.
You need to choose quantity for return. You also need to tick mark on return box.
Now if you had placed order with Cash on Delivery (COD) method you will be required to enter following bank details. Your Bank Account Number, IFSC code, Full Name as in bank, Mobile Number and Email.
If you have already entered bank details earlier you simply need to choose it.
If you had paid online, you need not required to enter bank details.
Now you need to choose reason for returning a product. Either select from given option or write your own reason by clicking other.
Once you submit return request you will get an SMS and Email from our side which confirms that your refund request has been placed.
When will I get Refund?
We will process the refund after the product is picked up by shipping company appointed by us.
Refund will be processed based on the mode of payment of the order paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
Orders paid by net banking accounts or Cash will be credited back to bank account. At the time of generating refund request, you will be asked to enter your bank details.
Once the product is picked up from your doorstep refund process will be initiated.
Depending on day, date, time, bank, Credit Card Company and mode of payment refund will be credited in 01 to 07 days.
In case, refund process is failed by a bank, we will send cheque favouring the name with which order was placed.
If you still need some assistance get in touch with our Customer Service Team on +91 022 24210541 (Monday to Friday 10 to 17 Hrs) who will guide you on the process for the same. (Note: Saturday Weekly OFF)